Understanding Style, Language and Etiquette in Email Communication in Higher Education: a Survey.

Lewin-Jones, Jenny and Mason, V. (2014) Understanding Style, Language and Etiquette in Email Communication in Higher Education: a Survey.

View this record at http://eprints.worc.ac.uk/3389/
Official URL: 10.1080/13596748.2014.872934

Abstract

This study investigates academic staff and student attitudes to style and etiquette of emails. Data were collected through two online staff and student surveys. Reported use and acceptability of particular features of email style were assessed. Open-ended responses yielded four themes: the balance between formality and informality, relationships, evolution in communications over time, and mutual expectations. These themes are discussed with reference to linguistic features of email style, theories of accommodation, and politeness studies. Points of guidance to students and staff on appropriate use and construction of email in higher education are indicated.

Item Type: Article
Keywords: PE English
Members: University of Worcester
Depositing User: ULCC Admin
Date Deposited: 08 Nov 2016 13:14
Last Modified: 08 Nov 2016 13:14
URI: http://collections.crest.ac.uk/id/eprint/13087

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